We understand that sometimes we may not get things right, and we view feedback as an opportunity to learn.
Get in touch
To make a complaint, you can:
- Email us at email@example.com, or
- Write to us at Complaints, c/o the People team, IIED, 235 High Holborn, Holborn, London WC1V 7DN, United Kingdom.
Please include as much information as possible, including:
- Contact information – your name, and how we should contact you (by phone, email or in writing), and
- Any details you can provide about your complaint.
We will acknowledge receipt of your complaint within five working days, and respond to your complaint within a further 10 working days.
If the investigation turns out to be complex we may take longer to give you a full response, but if this is the case, we will let you know this.
If the matter falls under our employee/employer confidentiality agreement, we may not be able to inform you of the outcome, but we will still send you a reply when the investigation has been completed.